Question 1

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes! We offer COD across India. Pay in cash when the order is delivered. No advance payment required for orders under ₹5,000.

Question 2

How long does delivery take?

Accepted Answer

Metro cities (Mumbai, Delhi, Bangalore): 2–3 days. Other cities: 3–5 days. Remote areas: up to 7 business days.

Question 3

What is your return policy?

Accepted Answer

7-day hassle-free returns. Contact our support team and we'll arrange a free pickup from your address.

Question 4

Are the products original and genuine?

Accepted Answer

Absolutely. We source directly from verified manufacturers and ensure strict quality control.

Question 5

How can I track my order?

Accepted Answer

Use the 'Track Order' page with your Order ID or phone number. We also send real-time SMS and WhatsApp updates.

Question 6

Can I cancel my order after placing it?

Accepted Answer

Yes, cancel within 24 hours of placing. After dispatch, you can return after delivery.

Question 7

What payment methods do you accept?

Accepted Answer

UPI, Credit/Debit Cards, Net Banking, EMI (on cards), and Cash on Delivery.

Question 8

Is there a minimum order value for free shipping?

Accepted Answer

Free shipping on all orders above ₹499. Orders below ₹499 attract a ₹99 shipping fee.

Question 9

How do I apply a coupon code?

Accepted Answer

Enter your coupon code in the 'Coupon Code' field on the cart or checkout page and click 'Apply'.

Question 10

Do you offer EMI?

Accepted Answer

Yes, EMI is available on credit cards from leading banks. The option appears at checkout for eligible orders.

Question 11

My product is damaged. What do I do?

Accepted Answer

Contact our support team within 48 hours of delivery with photos. We will arrange a replacement or full refund promptly upon verification.

Question 12

Do your products come with a warranty?

Accepted Answer

Warranty details and durations depend on the manufacturer and are mentioned clearly on each product page.

Frequently Asked Questions